Confidential: Logistics operator
A customer portal that replaced email chains for bookings and tracking.
3h→10mindaily admin
24/7self-service bookings
The challenge
The challenge
Bookings arrived by email and phone; staff re-keyed everything into a planning tool.
Customers called for status updates that were always a day old.
What we built
What we built
- Built a portal on top of the existing planning tool's API instead of replacing it.
- Integrated tracking events so customers see live status without calling.
Screenshots land here once the owner supplies them (Appendix B).
The outcome
The outcome
Admin work collapsed from hours to minutes per day, and the planning tool kept working unchanged.
3h→10min daily admin24/7 self-service bookings
Let’s build something that works as good as it looks.
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